Email Service Agreement

This Service Agreement sets out specific terms and conditions applicable to 4Cloud’s Email Hosting Service (“Email Hosting”). This Service Agreement forms part of the Agreement between you and 4Cloud, which also includes: (1) the Service Terms; (2) any other Service Agreements for other 4Cloud Services to which you have subscribed; and (3) any other 4Cloud document describing features, products or services and any other document incorporated by reference.

In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to a Service Agreement(s), then to the Service Terms, then to any other 4Cloud documentation describing features, products or services and finally to any other documents incorporated by reference.

Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.

1. How do I accept this Service Agreement?

You acknowledge that you have read, understood and agreed to this Service Agreement by either: (i) placing an order for Email Hosting by any means including online or over the phone; or (ii) using Email Hosting.

If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use Email Hosting. If you are using Services on behalf of a business (e.g., your employer or a contractor) or other legal entity, you represent that you have the authority to bind that company or other legal entity to this Service Agreement.

2. What is Email Hosting?

Email Hosting allows you to: (1) set up custom email addresses and aliases; (2) send, receive and store emails via 4Cloud’s secure email servers; and (3) access a webmail client that is compatible with all major desktop and mobile web browsers. Email Hosting also includes server-side maintenance and support services.

3. How do I select a Email Hosting service package and service features?

The Website provides information and pricing for all Email Hosting service packages and optional service features. With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for Email Hosting. When submitting an order for Email Hosting, you have a choice of the following billing cycles: monthly, quarterly, semi-annually and annually. You may change your billing cycle at any time.

4. What happens after I place my order?

When you place your order, 4Cloud will provision the Email Hosting on its servers. Within 1 to 3 business days, we will send instructions for setting up and administering the Email Hosting to the email address that you designated for communications with us relating to your Services.

5. What Term applies to Email Hosting?

Email Hosting is provided on a month-to-month basis.

6. Can I change email addresses / aliases?

Yes. You will have access to a webmail client that allows you to add, update and change email accounts, aliases and passwords for the email accounts that are included in your service package.

7. Can I upgrade or downgrade my service package at any time?

Yes. You can submit a service change request online or via phone at the coordinates listed in Section 42 of the Service Terms. We will make any necessary prorated billing adjustments after processing the change request.

8. What happens when I cancel Email Hosting?

When you submit a request to cancel Email Hosting, we will process it immediately. You will receive a prorated refund for the non-expired portion of the billing cycle (monthly, quarterly, semi-annually or annually) for your account. Once Email Hosting is cancelled, you will no longer have access to your email addresses or aliases and any stored emails on your account will be permanently deleted and no longer retrievable.

9. Can 4Cloud make changes to Email Hosting?

Yes. 4Cloud may make changes to Email Hosting in accordance with Section 5 of the Service Terms. Any corresponding changes to Fees will be applied on a pro-rated basis.

10. What happens if I exceed my allotted domain storage?

4Cloud will provide you an email notice before you reach your domain storage limit. If you exceed your limit, you will not be able to receive new emails to your account. To restore your service’s ability to receive emails, you must either: (1) free space by deleting stored emails; or (2) upgrade your service package to increase your domain storage limit.

11. Will my emails be backed-up?

No. You are solely responsible for backing up your emails. Consistent with the warranties in Section 16 of the Service Terms, 4Cloud is not responsible for data loss, data corruption or any other circumstance that would prevent you from accessing emails while using Email Hosting.  

12. How do I obtain technical support for Email Hosting?

If you require support for Email Hosting, billing or any other service matter, submit an email to support(at)4cloud.ca and a 4Cloud agent will assist you as soon as possible. Support is available twenty-four hours a day, all year round.


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